Shipping & Delivery Policy

At Luxorah, we are committed to delivering your orders safely and securely with high-quality packaging. We take special care while packing our candles and products to ensure they reach you in excellent condition.

We process and dispatch orders throughout the week, except on Sundays and public holidays. Orders are shipped through trusted courier and logistics partners. In locations where standard courier services are unavailable, we may use an alternative delivery service, wherever available.

How are shipping charges calculated?

Applicable shipping charges, if any, will be displayed at the time of checkout. Any applicable shipping charges will be charged as per the order and delivery location.

How long does it take for an order to arrive?

Orders are generally dispatched within 3 working days after successful order confirmation and payment.

Most orders are delivered within 7–8 working days from the date of dispatch, depending on the delivery location and courier service availability.

Orders will be delivered to the shipping address provided by you at the time of placing the order. Delivery timelines may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

If you do not receive your order within the estimated delivery period, please contact the Luxorah Customer Support Team with your Order ID for assistance.

How do I track my order?

Once your order has been dispatched, we will share the tracking or waybill number through your registered email address or mobile number, wherever tracking is available.

You can use the tracking number provided by our logistics partner to check the current status of your shipment on the respective courier's tracking portal.

If you need any assistance with tracking your order, please contact the Luxorah Customer Support Team with your Order ID.

Note: Delivery timelines are estimates and may vary depending on your location, courier availability, and unforeseen circumstances.