Terms of service

TERMS OF SERVICE

Last Updated: 30 September 2026

1. INTRODUCTION

Welcome to Luxorah Jaipur.

These Terms of Service ("Terms") govern your access to and use of the website https://luxorahjaipur.com/, including all related pages, features, products, services, and transactions.

The website is owned and operated by URBUN KHAATI Pvt Ltd, doing business under the brand name Luxorah Jaipur ("Luxorah Jaipur", "we", "us", or "our").

By accessing our website, browsing our products, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Cancellation, Return & Refund Policy.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please discontinue using our website and services.

2. BUSINESS INFORMATION

The following information identifies the business operating this online store:

  • Legal Business Name: URBUN KHAATI Pvt Ltd

  • Brand / Trade Name: Luxorah Jaipur

  • GSTIN: 08AADCU2912R1ZV

  • Website: https://luxorahjaipur.com/

  • Email: luxorahjaipur@gmail.com

  • Customer Care / WhatsApp: +91 92518 14763

  • Registered Office: Chankyapuri, A-22, Agra Road, behind Tilak Hospital, Paldi Meena, Jaipur, Rajasthan 302031, India.

All orders placed through this website are subject to these Terms and applicable Indian laws.

3. ELIGIBILITY AND ACCOUNT RESPONSIBILITY

By using our website, you confirm that:

  • You are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement under applicable Indian law.

  • All information provided during registration, checkout, or communication with us is accurate, complete, and current.

  • You will use our website and services only for lawful purposes.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

Please notify us promptly if you suspect unauthorized access to your account.

We reserve the right to restrict or suspend accounts involved in fraudulent, unlawful, or unauthorized activities, subject to applicable law.

4. PRODUCTS AND DESCRIPTIONS

Luxorah Jaipur offers handcrafted candles, scented candles, decorative candles, gifting products, and other related products displayed on our website.

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and prices are accurate and up to date.

However, customers should be aware that:

  • Product colours may vary slightly depending on screen settings, lighting, photography, and display devices.

  • Handcrafted products may have minor variations in appearance, texture, finish, or dimensions.

  • Natural characteristics of wax may result in minor surface changes, including frosting, small air bubbles, or texture variations.

  • Product images may be illustrative and may not represent every minor detail of the final product.

Such variations do not automatically indicate a product defect. However, this provision does not exclude remedies for genuine defects, damage, incorrect products, or material misrepresentation under applicable law.

Product availability is subject to stock, production capacity, and other operational considerations.

We reserve the right to update product descriptions, correct genuine listing errors, or discontinue products where necessary. Any changes will not affect an order already accepted unless required by law or agreed with the customer.

5. PRICING, TAXES, AND PROMOTIONAL OFFERS

All product prices displayed on our website are in Indian Rupees (INR), unless expressly stated otherwise.

Applicable taxes, shipping charges, and other fees will be disclosed during checkout or before completion of the purchase, as required by law.

Prices and promotional offers may change without prior notice. The price applicable to your order will generally be the price displayed at checkout when you place the order, subject to correction of genuine pricing errors.

Promotional offers, discounts, and coupon codes:

  • May be subject to specific eligibility conditions.

  • May have limited validity or availability.

  • May not be combined with other offers unless expressly stated.

  • Cannot be exchanged for cash unless required by law.

  • May be withdrawn or modified prospectively, subject to applicable law and the terms of the offer.

If a product is listed at an incorrect price due to a technical or human error, we may contact you before processing the order. If the order cannot be fulfilled at the corrected price, you may choose to proceed at the revised price or cancel the order and receive a refund of any amount paid.

6. ORDERS AND ORDER ACCEPTANCE

Placing an order through our website constitutes an offer to purchase the selected products in accordance with these Terms.

After placing an order, you may receive an order confirmation by email or other communication. Such confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance.

An order may be subject to payment verification, stock availability, address validation, and other reasonable checks before processing.

We reserve the right to decline, limit, or cancel an order in circumstances including:

  • Product unavailability or stock discrepancies.

  • Incorrect pricing or listing information.

  • Suspected fraudulent or unauthorized transactions.

  • Incomplete or inaccurate billing or delivery information.

  • Payment authorization or verification failures.

  • Delivery serviceability limitations.

  • Circumstances beyond our reasonable control that prevent fulfilment.

Where an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Cancellation, Return & Refund Policy and applicable law.

We will make reasonable efforts to inform you of any cancellation or material change affecting your order.

7. PAYMENT TERMS

We currently accept the following payment methods:

  1. Online payments through the payment methods made available at checkout.

  2. Bank transfers, where specifically arranged or offered by Luxorah Jaipur.

All payments must be made in accordance with the instructions provided during checkout or through our authorized communication channels.

For bank transfers, customers must provide accurate payment details and transaction references when requested. Orders paid through bank transfer may remain pending until payment has been verified and credited.

Orders will generally be processed after successful payment confirmation, unless a different arrangement has been expressly agreed in writing.

We do not request sensitive banking credentials, OTPs, passwords, or complete card details through email, telephone, or social media messages.

Payment-related concerns should be reported promptly to our customer support team.

8. CUSTOMIZED AND PERSONALIZED ORDERS

Luxorah Jaipur accepts customized and personalized orders for selected products, subject to feasibility, availability, and confirmation by our team.

Customers may be required to provide specifications such as design preferences, colours, dimensions, personalization details, quantities, or other relevant requirements.

The following conditions apply:

  • Customized orders may require additional production time.

  • Minor variations may occur during handcrafted or customized manufacturing.

  • Customers are responsible for reviewing and approving the specifications shared before production begins.

  • Changes requested after approval may affect the price, production schedule, or delivery date.

  • Customized orders are subject to the cancellation, return, and refund conditions communicated before purchase and set out in our applicable policies.

Cancellation and return requests for customized products will be assessed in accordance with our Cancellation, Return & Refund Policy and applicable consumer protection laws.

Nothing in these Terms excludes remedies available to consumers for defective, damaged, incorrect, or misrepresented products.

9. SHIPPING AND DELIVERY

We deliver products within India to serviceable locations, subject to courier availability and the delivery conditions displayed on our website.

Our current shipping and delivery terms are:

  • Orders are generally dispatched within 3 working days after successful order confirmation and payment.

  • Most orders are delivered within 7–8 working days from dispatch, depending on the delivery location and courier service availability.

  • Orders are processed and dispatched throughout the week, except Sundays and public holidays.

  • Applicable shipping charges, if any, are displayed during checkout.

  • Tracking information is shared after dispatch wherever tracking is available.

Delivery timelines are estimates and may be affected by weather conditions, public holidays, courier delays, logistical disruptions, or other circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

For further details, please refer to our Shipping Policy:

https://luxorahjaipur.com/policies/shipping-policy

10. CANCELLATIONS, RETURNS, REPLACEMENTS, AND REFUNDS

Cancellations, returns, replacements, and refunds are governed by our separate Cancellation, Return & Refund Policy, which forms an integral part of these Terms.

Customers are encouraged to review that policy before placing an order.

Our published policy provides for:

  • Cancellation requests before shipment, subject to processing.

  • Return or replacement requests for eligible products.

  • Reporting of damaged, defective, incorrect, or materially different products within the specified period.

  • Verification of complaints using order details and supporting photographs or videos where applicable.

  • Refund processing in accordance with the applicable policy and payment provider timelines.

The detailed eligibility requirements, exclusions, procedures, and timelines are available here:

https://luxorahjaipur.com/policies/refund-policy

All requests will be assessed in accordance with the applicable policy and Indian consumer protection laws.

Nothing in these Terms is intended to waive, restrict, or exclude statutory consumer rights or remedies that cannot lawfully be excluded.

11. CANDLE CARE AND PRODUCT SAFETY

Candles are products that require appropriate handling and use.

Customers should follow the candle care, burning, and safety instructions supplied with the product.

For safe use:

  • Never leave a burning candle unattended.

  • Keep burning candles away from children, pets, flammable materials, and drafts.

  • Place candles on a stable, heat-resistant surface.

  • Do not move a candle while it is burning or while the wax is hot.

  • Discontinue use when the candle reaches the recommended safe burning limit.

  • Follow any additional safety instructions provided with the specific product.

Luxorah Jaipur shall not be responsible for damage arising solely from misuse or failure to follow reasonable safety instructions, to the extent permitted by applicable law.

This provision does not limit any liability arising from a genuine product defect, inadequate safety information, or other circumstances for which liability cannot lawfully be excluded.

12. INTELLECTUAL PROPERTY

All content available on the Luxorah Jaipur website, including:

  • Brand names, logos, and trademarks.

  • Product photographs and videos.

  • Designs, illustrations, and graphics.

  • Text, descriptions, and website content.

  • Layouts, visual elements, and creative materials.

is owned by Luxorah Jaipur or used under appropriate authorization and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial purposes only.

You must not reproduce, distribute, modify, publish, transmit, commercially exploit, or otherwise use website content without prior written permission from the relevant rights holder.

Unauthorized use may result in legal action under applicable law.

13. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party services, including payment gateways, courier partners, social media platforms, analytics services, and other external websites.

These third-party services operate under their own terms, conditions, and privacy policies.

Luxorah Jaipur does not control third-party websites or services and is not responsible for their independent content, availability, or practices.

Your use of third-party services is subject to the applicable terms of those providers.

This provision does not limit any responsibility that may arise under applicable law for services or representations made by Luxorah Jaipur.

14. CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, suggestions, feedback, photographs, or other content to us, you represent that:

  • The content is accurate to the best of your knowledge.

  • You have the right to share the content.

  • The content does not violate third-party rights or applicable laws.

  • The content is not fraudulent, defamatory, abusive, or misleading.

By voluntarily submitting feedback or reviews, you grant Luxorah Jaipur permission to use, reproduce, and display that content for legitimate business purposes, including marketing and customer communication, subject to applicable law and our Privacy Policy.

We will not knowingly misrepresent customer reviews or use them in a misleading manner.

We reserve the right to moderate or remove content that violates these Terms or applicable law.

15. PRIVACY AND PERSONAL INFORMATION

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Information may be processed for purposes including:

  • Order processing and fulfilment.

  • Payment verification.

  • Customer support.

  • Shipping and delivery coordination.

  • Fraud prevention and security.

  • Legal and regulatory compliance.

  • Marketing communications, where permitted by applicable law and subject to your choices.

We handle personal information in accordance with applicable Indian data protection laws and our published Privacy Policy.

Please review our Privacy Policy:

https://luxorahjaipur.com/policies/privacy-policy

16. PROHIBITED ACTIVITIES

You agree not to:

  • Use our website for unlawful or fraudulent purposes.

  • Submit false, misleading, or unauthorized information.

  • Attempt to interfere with website security or functionality.

  • Introduce viruses, malware, or other harmful code.

  • Attempt unauthorized access to our systems, accounts, or databases.

  • Copy, scrape, or commercially exploit website content without permission.

  • Impersonate another individual or misrepresent your identity.

  • Engage in conduct that violates the rights of Luxorah Jaipur, other customers, or third parties.

We reserve the right to take appropriate action in response to violations, subject to applicable law.

17. DISCLAIMER OF WARRANTIES

We make reasonable efforts to maintain the accuracy, security, and availability of our website.

However, to the extent permitted by applicable law, we do not guarantee that:

  • The website will always operate without interruption or technical errors.

  • All website content will be entirely free from inaccuracies or omissions.

  • Access to the website will be uninterrupted or continuously available.

  • Third-party services will operate without errors or disruptions.

Nothing in this section excludes any express warranty, product guarantee, or statutory right that applies under Indian law.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Luxorah Jaipur shall not be liable for indirect or consequential losses arising solely from circumstances beyond our reasonable control, including certain third-party service interruptions or external technical failures.

However, nothing in these Terms shall exclude or limit liability for:

  • Fraud or fraudulent misrepresentation.

  • Willful misconduct.

  • Death or personal injury where liability cannot lawfully be excluded.

  • Defective products or product liability obligations under applicable law.

  • Breach of statutory consumer rights.

  • Any other liability that cannot be excluded or restricted under Indian law.

Our liability, where applicable, will be determined in accordance with the nature of the claim and applicable legal requirements.

19. INDEMNIFICATION

You agree to indemnify and hold harmless Luxorah Jaipur, its representatives, and authorized service providers against reasonable losses, claims, or expenses arising directly from your unlawful use of the website, fraudulent conduct, or material violation of these Terms, to the extent permitted by applicable law.

This provision does not apply to the extent that a claim results from our own breach of law, negligence, or other conduct for which liability cannot lawfully be excluded.

20. FORCE MAJEURE

Luxorah Jaipur shall not be held responsible for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, floods, fires, epidemics, government restrictions, civil disturbances, transportation disruptions, labour disputes, power failures, or interruptions in communication networks.

Where such circumstances affect an order, we will make reasonable efforts to inform the customer and provide an appropriate resolution in accordance with applicable law.

21. GRIEVANCE REDRESSAL

We are committed to addressing customer concerns fairly and promptly.

For questions, complaints, order-related issues, or grievances concerning our products or services, customers may contact our grievance redressal representative.

Grievance Officer: Kshetiz Khandelwal
Business: URBUN KHAATI Pvt Ltd (Luxorah Jaipur)
Email: luxorahjaipur@gmail.com
Phone / WhatsApp: +91 92518 14763
Registered Office: Chankyapuri, A-22, Agra Road, behind Tilak Hospital, Paldi Meena, Jaipur, Rajasthan 302031, India.

Customers are encouraged to include their order number, registered contact details, and a clear description of their concern to help us investigate and respond efficiently.

We will:

  • Acknowledge consumer complaints within 48 hours of receipt.

  • Endeavour to resolve grievances within one month from the date of receipt, in accordance with applicable requirements.

  • Maintain appropriate records of complaints and their resolution.

  • Provide a copy of the complaint as recorded by the grievance officer where required under applicable law.

If a complaint remains unresolved, customers may pursue remedies available under the Consumer Protection Act, 2019, including approaching the appropriate Consumer Commission or other competent authority.

22. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer authorities, disputes arising from the use of our website or purchase of our products shall be subject to the jurisdiction of courts of competent jurisdiction in Jaipur, Rajasthan.

Nothing in this section shall prevent a consumer from exercising any statutory right to approach a Consumer Commission or other authority having jurisdiction under applicable law.

23. CHANGES TO THESE TERMS

We reserve the right to revise, update, or modify these Terms of Service from time to time to reflect changes in our business practices, products, services, legal requirements, or website functionality.

Updated Terms will be published on this page with a revised "Last Updated" date.

Changes will apply prospectively from the date of publication unless otherwise required by law.

Your continued use of our website after the publication of revised Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

For orders already placed, the Terms applicable at the time of order will generally continue to govern that transaction, unless a change is required by law or mutually agreed.

24. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue to remain in effect to the extent permitted by law.

The invalid provision shall be interpreted or modified only to the extent necessary to make it enforceable, where legally permissible.

25. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Cancellation, Return & Refund Policy, and any additional terms expressly communicated for specific products or services, constitute the agreement governing your use of our website and services.

In the event of a conflict between these Terms and a mandatory provision of applicable law, the applicable law shall prevail.

26. CONTACT US

For any questions regarding these Terms of Service, please contact:

URBUN KHAATI Pvt Ltd
Operating under the brand name Luxorah Jaipur

Website: https://luxorahjaipur.com/
Email: luxorahjaipur@gmail.com
Customer Care / WhatsApp: +91 92518 14763

Registered Office:
Chankyapuri, A-22, Agra Road, behind Tilak Hospital, Paldi Meena, Jaipur, Rajasthan 302031, India.

Thank you for choosing Luxorah Jaipur.